Privacy Policy

1. Introduction

Trustly.pk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Trustly.pk, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (email, username, password)
• Report submissions (phone numbers, usernames, websites, descriptions, evidence)
• Contact information when you reach out to us
• Profile information if you create an account

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on the Platform
• Search queries and interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our Platform services
• To process and display user-submitted reports
• To improve and personalize your experience
• To communicate with you about your account or reports
• To detect and prevent fraud, abuse, and security issues
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Public Reports

Reports you submit (excluding your personal contact information) are displayed publicly on the Platform. This includes phone numbers, usernames, websites, and report descriptions.

4.2 Service Providers

We may share information with third-party service providers who assist us in operating the Platform, such as hosting, analytics, and customer support services.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze Platform usage and performance
• Provide personalized content
• Improve security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt-out of certain data collection practices
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us at support@trustly.pk.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Public reports may remain on the Platform even after account deletion, as they serve the community's safety interests. However, we will remove personally identifying information associated with deleted accounts.

9. Children's Privacy

Trustly.pk is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: